Our response to COVID 19

Posted on May 12, 2020

No doubt you are like us carefully watching developments surrounding the COVID-19 (Coronavirus) situation. Our principles are:

To continue to serve customers with the highest standards possible

To keep our employees, both full-time and associate, safe

To do our part to slow community spread, so that the most vulnerable people are able to get the care they need.

We understand that this is a rapidly evolving situation and we are encouraging all of our employees and customers to put their health and well-being first so that we can continue to operate effectively and help prevent the spread of disease, over the coming weeks we will slowly begin to reopen for activities as guidelines allow.

We want to assure you that while we do not anticipate significant disruptions to our ongoing operations in the future, we are prepared. We have been working with our First Aid suppliers to get antiviral control measures in place. We will have with us, wipes for the start and close of sessions and foam hand wash and alcohol wash for during sessions. With this in mind, we would ask that if any of our customer’s visiting us are confirmed to have or have had COVID-19, or have displayed any of the symptoms highlighted by Public Health England do let us know as soon as possible so we can plan appropriately.

As all our activities are bespoke, then it will only ever be your family or group that will be on the session, we do not run back to back courses with clients thus all Personal Protective Equipment is able to return to base after use and be washed before its next use. We have been in dialogue with our equipment suppliers to ensure that we have suitable methods in place to clean and wash all PPE, clothing and equipment loaned by us.

We understand that you may be reviewing your activity and holiday plans and if you would like to discuss these, then please get in touch. Any bookings that require postponement due to illness or health concerns during this time will incur no further administrative charges and a new date in the future will be made available to you as per our Terms and Conditions, available on our website.

Thank you for your continued support.

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